Shipping and Returns

 

£3.99 STANDARD ROYAL MAIL DELIVERY
2-4 Days
£5.99 EXPRESS ROYAL MAIL DELIVERY
1-3 Days
 
CAN I CHANGE MY DELIVERY ADDRESS/ORDER DETAILS?
If you do need to amend your order details then please contact us as soon as you place the order allowing us time to amend the delivery details. We will do our best to accommodate your request if we have enough lead time to process your request. 
DO YOU SHIP OUTSIDE OF THE UK?
We sure do! We have a fixed shipping cost of £14.00 for all international shipping. 
RETURNS
What's your returns policy?
  • Of course we hope that you’ll love your purchases, but if you’re not fully happy, you need to let us know within 14 days of receiving the items, beginning the day after your order is received.
  • Once that’s done, you have another 14 days to physically return the order to us. We recommend that you hang onto your receipt from the Post Office until your refund has cleared.
  • All items must be returned, unused, unworn and in their original, undamaged packaging with tags attached. 
  • Please do ensure that when you try on your garments that you are not wearing any makeup, deodorant, perfume or tan. Any of the above could leave a mark or scent on the clothes. 
  • If you do return an item that is not in a resalable condition then we will return the item back to you. 
  • We anticipate to refund you within 10 business days of receipt and you will receive an email. with your refund confirmation. 
  • Please do note that all refunds will be refunded back to your original  payment method or as a credit note to spend at Grey House Collection. 
  • If you need any support or help then please reach out to us on our contact page.